Return & Exchange Policy
purchases may qualify for a return or exchange within fourteen 14-day
from the date of receiving the item(s). Customers may exchange an item
for a different colour or size, and of equal value only.
The item(s) must be in resale-able condition with original packaging.
For refund processing an invoice need to be attached upon return.
Please submit your request at Product Returns and it will be reviewed by MRSOL Malaysia Premium Gaharu Perfume. We will arrange to pick up and re-send the item at no
charge if it is manufacturing fault. For exchange or other reasons of
return, the shipping charges will be borne by customer.
We reserve the right to replace with a new item of the same original
order or refund via e-voucher. Shipping charges are not refundable, all
points accumulated will be deducted upon refund of the item(s).
If returning an item that qualified you for a free gift, please include
the free gift with your return. If you choose to keep the free gift, you
will be charged for its value.